We want to follow up on the performance issues many of you experienced this week and share an update on the steps our engineering team has taken to stabilize the platform.
We have been working around the clock, and we are pleased to report that significant improvements have been made. Here is a summary of what has been put into place:
• Upgraded server hardware – We doubled the processing power and RAM on each of our web servers, giving them greater capacity to handle traffic spikes without degradation in performance.
• Expanded our server infrastructure – We added a third web server to distribute load more evenly across the environment. This has meaningfully leveled out resource usage and contributed to the stability improvements you may already be noticing.
• Implemented a Web Application Firewall (WAF) – We added a new layer of protection between our front-end load balancer and the application servers. This allows us to filter outmalformed, and high-volume automated requests before they ever reach the application — freeing our servers to focus on handling legitimate traffic from you and your members.
Resolved a URL handling issue – We identified and fixed a bug that was causing the platform to respond to invalid URLs in a way that inadvertently encouraged search engine bots to continue scanning them repeatedly. The fix ensures those requests are now properly rejected, which will reduce bot-driven traffic to the platform over time.
Taken together, these changes are having a real impact. We believe we are through the most difficult period, and system performance should continue to improve in the days ahead.
A note going forward: As we fine-tune some of the new filtering rules, there is a possibility you may encounter occasional unexpected behavior on specific platform features. If you notice anything that does not seem to be working correctly, please reach out to our support team so we can investigate promptly. We appreciate your patience as we complete this calibration work.
We also have additional improvements underway — including further infrastructure expansion and application-level optimizations — that we will continue to roll out in the coming weeks.
Thank you for your continued trust in ClubExpress. We do not take lightly the role our platform plays in keeping your clubs and organizations running, and we are committed to delivering the reliability you deserve.
Warm regards,
ClubExpress Team